Rebalancing Quality Priorities

IndustryWeek (Ebert, Natarajan, Newsom, and Qu, from A.T. Kearney) -  Many companies are susceptible to costly quality issues, as the recent Toyota crisis demonstrated. To reenergize their quality focus, companies should manage quality as a customer experience, address quality issues with sophisticated risk management approaches, and transform the quality function to become a source of strategic value.

Quality Equals Risk Management
How susceptible is your organization to a quality crisis? Companies are discovering quality is most powerful when it is engaged to prevent defects, not detect and eliminate those that slip through.

Transforming Quality Culture
By employing a strategic mindset for quality, companies can improve performance and better address the challenges ahead.